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SunShower Learning
Tel: 888-723-8517
Fax: 206-260-2822

SMILE!
Customer Service
and Attitude
Training Program

Rated #1
Service Training

by the people who
matter most:
your frontline people!

   



OUCH! That Stereotype Hurts is our new DIVERSITY training program. Training Media Review gave it 3.5 Stars and concluded: "I recommend Ouch! That Stereotype Hurt for any organization that wants to increase employee awareness of remarks that might seem OK on the surface but are really based on bias or stereotypes.

As this program points out, “One voice—your voice—can make a difference.” And that is the beginning of building a workplace where all people feel included, respected, and able to do their best." www.ouch-video.com



Looking for Team Building?

Check out TEAMWORK CINEMA: Hollywood-style team building
make short films - and have fun! Most importantly, the workshop opens communication between team members and enlivens the group dynamics of creativity and communication. Clients like Bank of America, Boeing, American Express, Deutche Bank... Offered worldwide in conference or retreat settings. Teamwork Cinema is presented by Joel Leskowitz, SMILE!'s producer. www.teamworkcinema.com

And check out the sensational new program that puts your people in the middle of an art studio, great arts-based learning. TeamPaint workshop. www.team-paint.com





 

For more great learning resources :
Please visit Walk the Talk
Great people, great products - the premier publisher of business books.And I'm not just saying that because they just published my book, We're #1! Check out these great customer service titles or many others.

Use this link, or click on specific book.


 


  We're #1 tells the story of one character's journey from "i" to "we." In fact, We're #1 is the story of "I" - literally! Through this touching and memorable parable - set in the Word Division of the ABC Language Factory - you'll discover the secrets to maintaining a vibrant and successful work group.

An illustrated workplace fable in the spirit of Who Moved My Cheese. 58 pages with Self-evaluation pages, too. link Stay tuned - we're bringing out a video version of the story in January of 2007!



 



  Ouch! That Stereotype Hurts

Regardless of your job title, you need to communicate with others to be successful. If you want to communicate respect through your message so that you can help build a workplace where all individuals feel included, this book is for you!




 

  Monday Morning Customer Service takes you on a journey of eight lessons that demonstrate how to take care of customers so they keep coming back. link  
       

  Customer at the Crossroads uses a delightful parable to emphasize the importance of actually making the customer the center of your business. Like classic fairy tales that taught children important values, this charmingly illustrated booklet demonstrates the importance of living the values we say we believe in. link  
       

  The Leadership Secrets of Santa Claus - Clever and compelling best-selling book for leaders at all levels to help them accomplish "big things" by giving employees clear goals, solid accountabilities, ongoing feedback, coaching and recognition. These are the leadership traits of the Santa Claus in each of us! link  
       

  Start Right - Stay Right - Start Right, Stay Right is a powerful guidebook for ALL employees, regardless of their level, function, or time on the job. This best-selling book pinpoints the 25 critical behaviors necessary for individual and organizational success. link  
       

Customer Focus, Inc. - Provides customer service training and Call Center training programs at client locations with built-in coaching, measurement, and reinforcement for assured results

Headsets.com Highly recommended! As America's Headset Specialists, Headsets.com provides a comprehensive line of telephone headsets from quality brands like Plantronics, GN Netcom and Sennheiser. Work hands-free with wireless headsets for your office phone or cellular headsets for your mobile phone, and end every experience with a smile while enjoying superior customer service and free product support.

Robert Gordon's Aligning Mastery and Meaning
Training that delivers tangible results for Self and Others. Robert Gordon's programs focus on training people in the cornerstone competencies of Successful Intelligence: Time Management, Stress and Success Management and Communication Skills Training. Specializes in Australia and China.

Timewatch - - Time Recording, Time & Billing and Scheduling Solutions.

Customer Science - Peg Parker does a great job integrating SMILE! into her training, as well as offering many other tools for customer service.

Customer Service Week - Resources for customer service, call center and helpdesk professionals

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The Sales Training Directory
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Customer Service Resources
- THE resource for Customer Service!

Free customer service Resources - Free customer service resources.