The SMILE! program fulfills the mission
of SunShower Learning - to help people unfold their full
potential. SMILE! is a fun way to bring a positive message into the
workplace, and it carries many important ideas. Here's how it started....
from Joel Leskowitz:
A while back, I was sitting at a coffee shop in Seattle (guess which
one) hoping to see Fraser walk by, when I noticed an interesting headline
in the paper,
"No Gloomy Riders on Reggie Wilson's Bus." The article was about a bus
driver who carried a handmade sign with "smile" written on it. He joked
with his passengers sang songs, hid cheese under their seats (!), and
above all, made them smile. I knew I wanted to meet this guy.
So, I walked to the bus stop on the corner of First Avenue
and Pike Street, just across from the famous Pike Place Market - oh,
and just outside that little fish market that's now world famous for
throwing their fish! Within a few minutes, a green bus, #27, pulled up
and the doors slid open. Reggie flashed me a smile, "Hey,
how are you today?"
I stepped up, paid my fare and took a seat near the front. As we rolled
down 1st Avenue, Reggie told a few jokes to a mixed response. Some of
the passengers laughed. Others shook their heads and tried not
"That reminds me of a song," said Reggie, and he started singing. And to my amazement, some
of the riders started singing, too! "You make me smile..." Within seconds,
the feeling on the bus was transformed as the usual barriers to social interaction
fell away. Strangers were singing, clapping their
hands - or at least tapping their feet. They were having a good time together. Camp counselor / driver Reggie Wilson was leading the show.
At the end of the route, Reggie relaxed for a moment and shared his thoughts
about the day. "We're all in this together," he said. "I love seeing people
get along, but the best part of making people smile is that I get to go
home smiling." We started filming the next week.
Over the course of this
project, I have learned more about Reggie's wonderful personal philosophy
that has changed his life and touched the lives of thousands
of people around the city. And now, you can ride with Reggie, too! Download
a quick info sheet to share with your training team download
A big thanks for your interest in SMILE! It's an honor to work with Reggie
and bring out the SMILE! program, and it was a pleasure to work with the
talented people at Metro-King County Transit. It's given me a new glimpse
into the challenges and successes of being a customer service professional.
I hope YOU enjoy SMILE!
With best wishes for your succes,
PS - I look forward to hearing from you. If you need to jumpstart your
customer service, we can come in and deliver a SMILE! workshop seminar.
And sometimes, Reggie is available, too! Read
about the SMILE! seminars.
Looking for SMILE! stuff? check out the new SMILE! t-shirts! (link)